Quality
Quality
MDS Fulfillment’s quality strategy is centered on Six Sigma principles. We believe that only through Continuous Process Improvement efforts can we achieve stable and predictable quality results. MDS Fulfillment defines all business processes and documents them in a Standard Operating Procedures (SOP) database. Standard Operating Procedures are continually evolving and improving based on input from our CIP suggestion process from our team members and our clients/partners.
Six Sigma seeks to improve the quality of process by identifying and removing the causes of errors. We measure 6 Key Performance Indicators and track our performance on monthly score cards that are run for each of our clients. This monthly reporting identifies our performance Vs industry standards for the following metrics:
On-Time Delivery
Picking Accuracy
Damage Free Shipments
Documentation Accuracy
POI – Perfect Order Index
Inventory Accuracy
MDS consistently exceeds the Best Practice average as published by WERC. The Best Practice is calculated by taking the average of only the top 10% of the respondents to their annual survey for each metric. Click below to see an example of our quality scorecard across all of our accounts for 2010.
MDS is proud to be well above the industry average and at or above the industry best practice average for the Key Performance Indicators that we track. Our entire team is committed to the continual pursuit of perfection. To that end, our quality team meets every day to review all operational metrics and review any order issues to avert potential service failures.