MDS Fulfillment’s quality strategy is centered on Six Sigma principles. We believe that only through continuous improvement can we achieve stable and predictable quality results.

Six Sigma seeks to improve the quality of process by identifying and removing the causes of errors.
Errors are captured and reconciled through our Complaint Resolution database. We measure and
report five (5) of the most popular Key Performance Indicators; on-time shipments, inventory accuracy, picking accuracy, damage free shipments, and documentation accuracy which all roll up to formulate the Perfect Order Index.

MDS is proud to exceed the industry average and to place at or above industry best practice for the
Key Performance Indicators we track.

Our entire team is committed to the continual pursuit of perfection and we even guarantee it!


MDS Guarantee: We will credit the shipping and handling cost of the original shipment and any additional costs to make the order right at our expense!

Here’s what you can expect…

  • Detail oriented and process driven solutions
  • 2-step verification pick/pack process
  • Dedicated Client Support Team
  • Same day shipping
  • 24 hour inbound receiving turnaround
  • Discounted shipping rates
  • Packaging and supply procurement
  • Detailed reporting and 24/7 web-based portal access


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  • What fulfillment services are you looking for? What challenges are you facing, etc.
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