MDS Fulfillment’s quality strategy is centered on Six Sigma principles. We believe that only through continuous improvement can we achieve stable and predictable quality results.

Six Sigma seeks to improve the quality of process by identifying and removing the causes of errors.
Errors are captured and reconciled through our Complaint Resolution database. We measure and
report five (5) of the most popular Key Performance Indicators; on-time shipments, inventory accuracy, picking accuracy, damage free shipments, and documentation accuracy which all roll up to formulate the Perfect Order Index.

MDS is proud to exceed the industry average and to place at or above industry best practice for the
Key Performance Indicators we track.

Our entire team is committed to the continual pursuit of perfection and we even guarantee it!

Quality-scorecard-650w-trans

MDS Guarantee: We will credit the shipping and handling cost of the original shipment and any additional costs to make the order right at our expense!

Here’s what you can expect…

  • Detail oriented and process driven solutions
  • 2-step verification pick/pack process
  • Dedicated Client Support Team
  • Same day shipping
  • 24 hour inbound receiving turnaround
  • Discounted shipping rates
  • Packaging and supply procurement
  • Detailed reporting and 24/7 web-based portal access

Testimonials

“Thanks again for getting those numbers back to us today! I'm really excited about the savings and applying that to our cost per kit sheet you made for me in the monthly pallet storage column. This will really help out when we are trying to manage costs.”

Operations Manager, Subscription Box, ECOM Kitting & Order Fulfillment

"What I want you guys to know is how very much I appreciate your candor and first-class “customer centric” approach to everything. We asked a lot of questions, and I’m sure we’ll ask more, but you guys worked very hard in every case, spending a lot of time explaining your reasoning, your process, etc. I’ve been around a few years and I just don’t remember a business that worked so hard and with so much grace to on-board a new customer – you guys are awesome and your team is great.“

CEO, Publishing, Books & Educational Materials Fulfillment

"Thank you very much! All went perfect! Thank you all for the updates & the smooth deliveries for this luggage order. I also could not have asked for a better group of people to handle this. We will keep sending business your way as it comes in :)"

Project Manager, Promotional Products, Event Product Fulfillment
VIEW MORE TESTIMONIALS
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